The shoretel ip phone 565g is an advanced voip telephone the 565g ip telephone provides six line appearances, colorlit line buttons for instant call recognition and identification, a rich backlit color display, and a bluetooth interface that lets users connect with bluetooth headset for handsfree calling. Your phones display your shoretel ip phones display shows your name and extension, call handling mode, call appearance, monitored extensions, calls, duration of call, voice messages, date and time, soft key functions, and your phones operating status. Shoretel s most advanced telephone, the ip 565g provides all the features of the ip 560g, as well as a rich backlit color display and a bluetooth interface that lets users connect with their personal bluetooth headset for handsfree calling. How to reset a shoretel phone to factory settings hass. How to factory reset a shoretel phone workend tech. Check that the ntp setting from dhcp server has the correct time zone. Before you can use a phone with this system it must be manually configured with the necessary and unique network parameters. Alternatively, you can use this phone with certain bluetoothbased headset models.
Shoretel communicator, formerly known as call manager, is the enduser application for all users across an organization, whether an operator, a contact center agent, a knowledge worker, or a road warrior. Adjusting display contrast to adjust the contrast of your display, press and hold while repeatedly. Apr 09, 2018 join us as we go through and setup the shoretel mitel ip480 voip phones. All chapters have a list of section links on the first page. Specifications ip phone 565g ip phone 560g ip phone 265 ip phone 230230g functions call appearance soft keys display speakerphone full duplex mute volume controls headset compatibility electronic hookswitch control for wireless headsets color call redirect call timer caller id name, number conference call mgmt. How to setup voicemail greeting on shoretel 560 phone.
This should work with nearly every shoretel phone, but not with ip8000 phones that are just shoretel labeled. Screen should be back to normal you will see the firmware is downloaded. Shorephone 565g user guide advanced network systems. Shoretel headsets everything you need to know for shoretel. The figure below shows the information that appears on your shoretel ip phone when an outbound call is placed. You can also access a users voicemail from an outside phone and other call options using similar methods, all of which you can find in the user manual of the device. Numerous headsets are compatible with shoretel telephones, but finding the correct amplifier or directconnect cable is the key to getting a headset to work properly with your shoretel continued.
Shoretel compatible wireless headsets plantronics, jabra. How to reset a shoretel phone to factory settings hass it. Toggle through the settings until you see the ntp server address and make sure its set and accessible from the network. The new shoretel ip655 touch screen phone presentation from business telecommunication systems.
Incorrect time on 230 and 560 shortel phones liquidlayer. Shoretel 565g gigabit ip phone 10220, 10221 atlas phones. This plantronics cs540 wireless headset package enables you to hear your shoretel phone ring up to 300ft away, plantronics cs540 is the lightest and one of the. Shoretel 500 series voip phone the shoretels 565g ip phone provides six phone lines, a backlit color display, and a bluetooth interface handsfree calling. On shoretel 565g phones, the call key also blinks green. View and download shoretel 565g quick install manual online. Shoretel phone provisioning 3cx software based voip ip. Shoretel handset for 230 115 265 565 560 530 210 110 560g 230g 565g. Shoretel 560560g idle display monitored extension speed dial status icon ip phone banner. Getting started this chapter contains these main topics. The phone will reset and display factory test kpd mode again. These new features include colorlit line buttons for instant recognition and identification, rich backlit color display and a bluetooth interface that lets users connect with a bluetooth headset for handsfree.
Dial 4digit extension number or press the speed dial line appearance button if speed dial has been. Watch these in depth videos and learn how the shoretel phones work. Shoretel ip phone 930d base station and repeater user guide marking meaning bold names of interface objects, such as buttons and menus. Specifications ip phone 565g ip phone 560g ip phone 265 ip phone 230230g functions call appearance soft keys. Shoretel communicator for windows user guide shoretel 11. The primary differences among the various wireless headsets are the features telephone only vs telephonepc, battery time, distance, etc. Shoretels most advanced telephone, the ip 565g provides all the features of the ip 560g, as well as a rich backlit color display and a bluetooth interface that lets users connect with their personal bluetooth headset for handsfree calling. Please contact your local shoretel representative for availability in your area. Peruse through these shoretel user guides and learn the ins and outs of your shoretel system. Click the blue text to go to the indicated section. At first i didnt notice because i tend to go and do something else while the phone is booting up, and it has a 20 second timeout. The ip 560 includes upgrades such as color led indicators which illuminate based on the status of programmed lines.
Certified shoretel mitel ip phone compatible headsets. If the information is available, the callers name and number appear on your display. Presenceimavailability state is an unsupported limitation of shoretel sky mobility. Use the d to enter alphanumeric input to lter entries. Shoretel shorephone programmable buttons user guide shoretel, inc. The shoretel 565g ip phone offers many new features, including. Find out if specific legacy call control platforms, phones, accessories and more from shoretel have been renamed, replaced or discontinued. Share this document download this document cant find the version you are looking for or found a documentation error. Monitored extension unheard voice messages missed calls logged in to workgroup logged in to workgroup, in wrapup logged out of workgroup standard callhandling mode in a meeting callhandling mode out of office callhandling mode. Shoretel voice mail quick reference adrian college.
The software works in concert with your 565g ip phone to let you perform the following tasks. Mute press the mute button with phone on hook display phone settings. The shoretel 560 is a phone designed for executive assistants and those who demand the most out of their phones. Some useful administrative functions that can be performed on a shoretel phone. This documentation is intended to help you successfully deploy the ip phone 565g in a. Was wondering how well the builtin bluetooth worked with this phone as well as which headsets you may be using. Shoretel 565g quick reference guide advanced network systems. The owner of my company is getting these new bluetooth hearing aids and wants to try and sync them to this phone if he can. To place a call on hold, press the hold button, or press the calls custom key, if available. Your shoretel ip phone offers icons to help indicate the operational state of the device. Using the handset to answer a call, pick up the handset when the phone rings. This package is plantronics cs540 wireless headset bundle together with the shoretel rd1 ring sensor. For additional details on the information contained in this quick reference card, please consult the 565g user guide. They have a good price point and what i think is a better design for conference phones.
Redial confe rence intercom voice mai l transfe r hold 115 handset lcd display 1 x 16 characters indicator led flashing light alerts user to incoming calls and unheard voice messages. Shoretel 500 series voip phone the shoretel s 565g ip phone provides six phone lines, a backlit color display, and a bluetooth interface handsfree calling. Your phone has many unique features, including an intuitive visual interface, custom keys, quick dialer directory, call handling modes for when you do not want to be disturbed, intercom, conferencing and much more. Your shoretel 565g ip phone provides color cues to help you determine the operational status. These phones are the latest models of the mitel mivoice connect, formerly known as the shoretel phone system connect platform. Shoretel office anywhere, which allows them to assign their extension to any phone, including a mobile phone or home phone. Your shoretel 560560g ip phone provides color cues to help you determine the operational status. Compatible headsets for shoretel mitel ip phone ip100 ip110 ip115 ip210 ip212k ip230 ip265 ip530 ip560 ip560g ip565g 565 565g. Wireless headsets from plantronics and jabra are designed to be compatible with virtually any shoretel ip phone including ip 230, 265, 560, and 565 phones. Shoretel compatible wireless headsets plantronics, jabra shortel.
Join us as we go through and setup the shoretelmitel ip480 voip phones. Apr 05, 20 i really liked the shoretel phones so i was wondering if anybody has reprovisioned them to work successfully with the 3cx system. The table below provides inform ation about these icons, as well as additional information about the led colors and blink patterns associated. Your phone s display your shoretel ip phone s display shows your name and extension, call handling mode, call appearance, monitored extensions, calls, duration of call, voice messages, date and time, soft key functions, and operating status. Shoretel premises platform is an onsite ip pbx and unified communications uc service for the enterprise. Your extension is now assigned to your phone, and your phone displays your name and extension.
Bluetooth headset with shoretel 565 ip phone voip forum. For details about using the phone, see the shoretel ip phone 480480g user guide. To check your email from another shoretel ip230 phone on your network, press the voicemail button, the pound key followed by your extension number and then the pound key again. The reason we have to do it this way, is that we have over 1200 phones company wide, so we are going to need to do this graduallyin step by step process, so we need to be able to have shoretel and 3cx work together as much as possible, or at least to transfer phone calls wcaller id information. Step 1 make sure the phone is not off hook, then press the mute button and release it. Shoretel is a leading telephone company and has done an excellent job integrating telephone headset usage into their complete line of ip telephones. Placing calls answering calls sending an incoming call to. Shorephone ip 565g quick reference region 10 website. Is anyone out there using a bluetooth headset connected to a shoretel 565 ip phone. Shoretel 560560g ip phone quick reference shoretel ip 560560g idle interface shoretel ip 560560g inbound call guide to status icons. User manuals, guides and specifications for your shoretel 565g ip phone, telephone. When touching a name in the list, a ompting e options. Operating your phone this section provides an overview of the following basic phone tasks. Aug 31, 2012 tac will usually make you do this when you have a screwed up phone before they recommend you warranty the phone.
In september 2017, mitel completed the acquisition of shoretel. Shoretel voice mail quick reference leave message when dialing into a shoretel system, if the person you are trying to reach does not answer, your call will be sent to a mailbox and you will hear a standard greeting. Operating your phone getting started 1 shoretel ip phone 420 user guide 9 8. Ip 565 manual ip 565 quick reference ip 655 manual. At first i didnt notice because i tend to go and do something else while the phone is booting up, and it has a 20.
Database contains 3 shoretel 565g manuals available for free online viewing or downloading in pdf. Shoretel to 3cx 3cx software based voip ip pbx pabx. Shoretel shorephone programmable buttons user guide. To do this you must enter the phones configuration menu. Tac will usually make you do this when you have a screwed up phone before they recommend you warranty the phone. Shoretel 565g manuals and user guides, ip phone, telephone. Through shoreware personal call manager, shorephone ip telephones are automatically populated with system directories, providing instant connectivity through smart directory dialing. With six line appearances, the shoretel 560 can handle intensive use by professionals. Note that the soft keys at the bottom of the window are different from the soft keys that appear when the phone is idle they now allow you to park the call or hang up. The shoretel ip phone 565 was designed to be a complete executive phone and offers newer features than the previous shoretel models. Shoretel ip phone system, including unified messaging, pointandclick call management, customizable callhandling, and visual voice mail from your windowsbased pc. Dec, 2010 the new shoretel ip655 touch screen phone presentation from business telecommunication systems.